FAQs


How do I make a reservation at Vista del Mar?

Call our U.S. office toll free 888-425-8625 or 505-992-3333 and talk to Heidi or Joanne for up-to-date availability. Reservations may be also be arranged by e-mail: reservations@akumalinfo.com.  We will be happy to answer your questions, place a condo on hold, or accept your credit card payment on an existing booking.

Once you have chosen your dates, a deposit of 50% is required to confirm your reservation. Usually we can hold a reservation for you for up to 7 days, then the deposit is due. “Walk-ins” are also welcome.


How can my family contact me in Mexico?

The phone number for the front desk in Mexico is 011-52-984-875-9060.  Please do not use the number to try to make reservations.

It is not possible for guests to be contacted directly in their accommodations, however you may leave a message to be delivered to one of our guests.


What is the weather like?

Akumal has excellent weather year round. The most popular and drier months are from November through April. The months of July, August, and September are the hottest months, but still have pleasant breezes off the Caribbean. A great time to vacation in Akumal is May, November, and early December when the weather is less humid and low season rates are in effect.


What should I bring?
  • Beach towel and reef walkers
  • Beach attire – shorts, T-shirts, lightweight windbreaker, casual evening attire, bathing suits, sarongs, raincoat
  • Sturdy walking shoes
  • Sunscreen
  • Insect repellent
  • Flashlight and batteries
  • Camera
  • Binoculars
  • Hat and sunglasses

What type of currency should I bring?

Pesos as well as US dollars are widely accepted. You can exchange dollars at most businesses throughout Akumal. There is an ATM in the grocery stores in Akumal. Withdrawals are issued in pesos. You can bring travelers checks and cash them as needed at the “cambio” in Akumal. The closest banks are located in Playa del Carmen. Most banks will also allow cash advances on credit cards. Vista del Mar, Akumal Dive Adventures, and La Buena Vida Restaurant accept Visa and MasterCard.


Do I need to know Spanish?

Communication is easy on the Mayan Riviera. Most locals know a little English. It is always interesting and fun to know some Spanish and practice it with people you meet.


What about transportation from the airport to Vista del Mar?

We suggest arranging a car rental prior to arriving at the airport.  There are so many great day trips to take from Akumal that it is convenient to have a car at your disposal during your stay.

Taxis are available for hire from the airport to Akumal. Akumal is an hour’s drive south of Cancun International Airport. The cost for a cab ride can run between $80-$100 from the airport to Akumal so agree on a rate before taking the ride.

Here are some links for shuttles from the airport to Akumal:

  • We recommend a reliable and friendly, private transportation service with Miguel Martinez. Contact by email  or phone 52-984-125-4491.
  • Cancun Valet Service – Private van carries up to ten passengers.

 

Once in Akumal how do I get around?

Some of the best ways to get around are by bicycle (for rent at the Vista del Mar office for $6 a day), on foot, or rental car. A pharmacy, post office, bakery, laundromat, restaurants, yoga studio, real estate agency, and gift shops are located in the main part of the town of Akumal.

For snacks, basic food items and beer drop by The Corner Store, located in Vista del Mar Hotel.

Akumal lies along the perimeter of Akumal Bay, Half Moon Bay and Yal-ku Lagoon. Many amenities are within walking distance of Vista del Mar. Half Moon Bay itself has a couple of restaurants, convenience stores, and dive shop.

Taxis

Taxis are available for hire at the main entrance to Akumal. Taxi Fare is about $5 for travel within Akumal. They also offer transportation to surrounding areas along the coastline from Cancun to Tulum, however, these rides can be expensive. If traveling from the airport by taxi, fares can be around 5 pesos per Kilometer. It is a good idea to agree on a price before you take the ride.

Buses

Buses travel along the highway between Cancun and Tulum and stop on either side of the road at the main entrance along the highway. Bus service is approximately every hour and will stop for anyone flagging them down. They are often crowded with only standing room, but offer an inexpensive way to travel.

First-class buses

1st-class buses are more expensive and offer assigned seating, a/c, and bathrooms. They make no stops between terminals, hence can cut travel time. However, you must catch them in either the Playa del Carmen or Tulum terminals. Destinations available through these buses are Cancun, Coba, F. Carrillo, Puerto Aventuras, Chichen Itza, Merida, Chetumal, Palenque, Villahermosa, and Mexico City.

Collectivos (Combis)

Collectivos are usually Volkswagen buses, also known as “combis,” that pickup and drop off along the highway at second class bus fare prices.

Rental cars

To pick up a Rent-A-Car at the airport, arrange a rental through your travel agent, or call the agents directly. Many major rental agencies service Cancun International Airport. For single day rentals in Akumal, please inquire at the reception desk at Vista del Mar.


How do I make long distance phone calls?
  • Dial 001 to call the U.S. or Canada
  • Dial 00 for the rest of the world
  • Dial 090 for an international operator
  • Dial 01 for other cities in Mexico or 020 for a Mexican operator

Where can I make a phone call and check my emails?

La Buena Vida Restaurant, Condos and Hotel offer FREE wireless internet. Faxes may be sent and received through the Vista del Mar reception for a fee. Phone rates are about $0.60 per minute.


Where can I do my laundry?

There is a drop-off Laundromat (Mulgrew’s) next door to Las Dos Palmas store at the main entrance to Akumal. Laundry service is charged by the kilo with a 2 kilo minimum. If you drop your laundry off by 8 AM it will be ready by 6 PM the same day.


Where do I buy groceries?

There are two grocery stores at the main entrance to Akumal:

  • Las Dos Palmas is the cheaper of the two.
  • Super Chomack has an ATM and a wide selection of American food as well as souvenirs.
  • Across the highway on the other side of Akumal is a newer grocery store and a pharmacy where the local folks shop. It’s worth a trip over there to see the other side of Akumal.
  • Playa del Carmen has a Sam’s Club and a Walmart.
  • Aventuras Akumal is located 15 minutes north on Highway 307, has a  large supermarket called Chedraui.
  • The farmer’s market is open every Saturday and Wednesday in the Akumal town plaza.

Where is the post office and how do I mail a letter?

The post office is located to the right of the basketball court near the entrance gate. Vista del Mar will be happy to mail items that have the proper postage. Mail can take two to three weeks to be delivered to the US.


Where is the police station?

In the rare case that you would need the police, the station is located across the highway in Nuevo Akumal. Vista del Mar has security guards on the premises. There are also security guards at the entrance gate to Akumal.


What safety measures should be taken while in Mexico?

Use the same precautionary measures that you would while traveling anywhere on vacation. Keep valuables securely locked in your vehicle and your accommodation. Safes are provided in the condos. There is no need to carry large amounts of cash, as many places accept travelers checks and credit cards. Akumal has it’s own police patrol and private security.


Can I drink the water?

Do not drink the tap water. Every unit at Vista del Mar has purified bottled water. Use this for drinking, cooking, brushing your teeth, and to clean fruits and vegetables.


What does La Buena Vida Restaurant have to offer?

Day or night La Buena Vida is a great place to hang out. There’s a fun happy hour from 5 to 7 pm. We provide a great venue for Weddings, Family Reunions, and Parties for all occasions.

Lunch is served on the beach under shady palapas with a casual atmosphere and an appetizing menu ranging from fresh ceviche to tasty hamburgers.


Who do I tip and how much?

As in the U.S., tipping is around 15-20%, or as you feel is appropriate. Maids may be tipped a dollar or two a day per person, depending on the size of the accommodation and how much cleaning was needed.

Dive masters, boat captains, and fishing guides also count on tips for their livelihood. It’s up to you what percentage to tip, however remember that often the dive masters and fishing captain will share their tips with the boat captain.

All condominiums and hotel rooms are seviced daily by our team of maids. While every effort to clean the rooms early in the day is made, sometimes the maid service is not completed until the afternoon. We appreciate your patience!


Where is a good place to snorkel?

Some of the best snorkeling in Akumal is right in front of Vista del Mar. Don’t miss the underwater world of Yal-ku Lagoon, just a five minute walk down the road from Vista del Mar. The brackish water is a sanctuary to all sorts of colorful fish and coral life. You can rent snorkeling gear at Akumal Dive Adventures and can suggest the best places to see marine life .


Can I go scuba diving in the area?

With over thirty dive sites in the region, the clear waters around Akumal are popular among divers. Akumal Dive Adventures, a completely equipped dive center located on Half Moon Bay, offers Discover Scuba courses, as well as advanced PADI certification. Take a Resort Course to get aquainted with the art of underwater breathing.


Should I wear sunscreen in the lagoon?

No. Protection from the sun is important on the Mexican Caribbean, but please refrain from using sunscreen while swimming in Yal-ku Lagoon. The build up of sunscreen creates a film on top of the water and pollutes the natural environment of the fish in the lagoon. So please wear a T-shirt or sun protection other than sunscreen when swimming in the lagoon.


What can I do to preserve the local flora and fauna?

Akumal strives to be environmentally conscious. While snorkeling please don’t touch any of the coral. The oils from your hand will damage or even kill the coral. Some of the formations in the area have been growing for thousands of years and need to be given plenty of room. Please view these fragile formations from a few feet away and be aware of the currents so you are not accidentally pushed into a coral head. Try not to stand on any rocky bottom and please do not take any shells or coral from the surrounding bay.


When is the best time to see turtles?

Photo by Drew Wohl

May through November is the turtle nesting and hatching season. The best time to view these placid creatures is at night around the full moon. If you discover a turtle laying her eggs or a turtle nest in the process of hatching, please inform the reception at Vista del Mar of where and when you saw the turtle or nest. The staff will, in turn, contact the local turtle people so the nest can be marked and recorded.

Please keep lights that face the beach off or low at night, with your curtains drawn; this helps hatching babies find their way to the safety of the ocean.