FAQs

FAQs

How do I make a reservation at Vista del Mar/Del Sol?

Call our U.S. office toll free 888-425-8625 or 505-992-3333 and talk to Heidi or Joanne for up-to-date availability. Reservations may be also be made online or arranged by e-mail.  We will be happy to answer your questions, place a condo on hold, or accept your credit card payment on an existing booking.

Once you have chosen your dates, a deposit of 50% is required to confirm your reservation. Usually we can hold a reservation for you for a couple of days, then the deposit is due. “Walk-ins” are also welcome.


How can my family contact me in Mexico?

The phone number to call from the USA for the front desk in Mexico is 011-52-984-875-9060.  Please do not use the number to try to make reservations.  It is not possible for guests to be contacted directly in their accommodations, however you may leave a message to be delivered to one of our guests. Most cell phones have reception in Akumal, however you might want to check with your carrier prior to departure.


What is the weather like?

Akumal has excellent weather year round. The most popular and drier months are from November through April. The months of July, August, and September are the hottest months, but still have pleasant breezes off the Caribbean. A great time to vacation in Akumal is May, November, and early December when the weather is less humid and low season rates are in effect.


What should I bring?

  • Beach towel and reef walkers
  • Beach attire – shorts, T-shirts, lightweight windbreaker, casual evening attire, bathing suits, sarongs, raincoat
  • Sturdy walking shoes
  • Sunscreen
  • Insect repellent
  • Flashlight and batteries
  • Camera
  • Binoculars
  • Hat and sunglasses
  • Hair dryer

What type of currency should I bring?

Pesos as well as US dollars (in $20 notes or smaller) are widely accepted. You can use dollars and receive your change in pesos at most businesses throughout Akumal. There is an ATM in the grocery store in Akumal. Withdrawals are issued in pesos. Very few businesses accept travelers checks.  The closest banks are located in Playa del Carmen.  Most banks will allow cash advances on credit cards. Vista del Mar/Del Sol, Akumal Dive Adventures, and La Buena Vida Restaurant accept Visa and MasterCard.


Do I need to know Spanish?

Communication is easy on the Mayan Riviera. Most locals know a little English. It is always interesting and fun to know some Spanish and practice it with people you meet.


What about renting a car?

Some people like to rent a car and drive to Akumal from the Cancun Airport.  There are many great day trips in the area and it is convenient to have a car at your disposal during your stay. Driving from Cancun to Akumal is easy and a straight shot down Highway 307. The drive south takes 60-90 minutes.  Be sure to purchase comprehensive car insurance, as laws governing liability and coverage for accidents are different in Mexico. Inspect the car thoroughly prior to driving off the lot.

How do I get from the airport to Akumal?

Taxis are available for hire from the airport to Akumal. The cost for a cab ride can run between $90-$100, so we recommend you come to an agreement on a rate before taking the ride.

Here are links for private shuttle services from the airport to Akumal and back:

 

Once in Akumal how do I get around?

Some of the best ways to get around are by bicycle (for rent at the Vista del Mar/Del Sol office), on foot, or rental car. A pharmacy, post office, bakery, laundromat, restaurants, yoga studio, real estate agency, and gift shops are located in the main part of the town.

For snacks, basic food items, ice and beer drop by The Corner Store, located in Vista del Mar/Del Sol Hotel.

Akumal lies along the perimeter of Akumal Bay, Half Moon Bay and Yal-ku Lagoon. Many amenities are within walking distance of Vista del Mar/Del Sol. Half Moon Bay itself has 3-4 restaurants, 2 convenience stores, gift shops, and a dive shop.

Taxis

Taxis are available for hire at the main entrance to Akumal. Taxi Fare is about $5 for travel within Akumal. They also offer transportation to surrounding areas along the coastline from Cancun to Tulum, however, these rides can be expensive.  If traveling from the airport by taxi, fares can be around 5 pesos per Kilometer. It is a good idea to agree on a price before you take the ride.

Buses

Buses travel along the highway between Cancun and Tulum and stop on either side of the road at the main entrance along the highway. Bus service is approximately every hour and will stop for anyone flagging them down. They are often crowded with only standing room, but offer an inexpensive way to travel.

First-class buses

1st-class buses are more expensive and offer assigned seating, a/c, and bathrooms. They make no stops between terminals, hence can cut travel time. However, you must catch them in either the Playa del Carmen or Tulum terminals. Destinations available through these buses are Cancun, Coba, F. Carrillo, Puerto Aventuras, Chichen Itza, Merida, Chetumal, Palenque, Villahermosa, and Mexico City.

Collectivos (Combis)

Collectivos are usually commuter vans, also known as “combis,” that pickup and drop off along the highway at second class bus fare prices.

Rental cars

For single day rentals in Akumal, please inquire at the reception desk at Vista del Mar/Del Sol.


How far is central Akumal from Vista del Mar/Del Sol?

The main part of town is a 15 minute walk down the beach road. About 1/2 mile.


Where is the pool?

The swimming pool for the property is located down the beach, about 100 yards away next door to the dive shop. The reason the pool is not located in front of the condos and hotel is because this area is a designated turtle hatching zone, and protection of this endangered species is crucial.

Is there free Wi-Fi?

La Buena Vida Restaurant, Condos and Hotel offer free wireless internet. Please ask for the latest password to connect.

Does Vista del Mar/Del Sol provide beach towels?

Yes, after putting down a $20 deposit, guests may get a fresh beach towel from the front desk each day. At he end of your stay you will receive the $20 back, once the towel has been returned.

Should I bring my own hair dryer?

Yes, hair dryers are not provided. US electrical devices work in Mexico.


Where can I do my laundry?

There is a drop-off Laundromat (Mulgrew’s) next door to Las Dos Palmas store at the main entrance to Akumal. Laundry service is charged by the kilo with a 2 kilo minimum. If you drop your laundry off by 8 AM it will be ready by 6 PM the same day.


Where can I buy groceries?

There are two grocery stores at the main entrance to Akumal:

  • Las Dos Palmas is the cheaper of the two.
  • Super Chomack has an ATM and a wide selection of American food as well as souvenirs.
  • Across the highway on the other side of Akumal is a grocery store and a pharmacy where the local folks shop. It’s worth a trip over there to see the other side of Akumal.
  • Aventuras Akumal is located 15 minutes north on Highway 307,  and has a  large supermarket called Chedraui.
  • The farmers’ market is open every Saturday and Wednesday in the Akumal town plaza.

Where is the police station?

In the rare case that you would need the police, there is a sub-station in North Akumal. Vista del Mar/Del Sol has security guards on the premises. There are also security guards at the entrance gate to Akumal.


What safety measures should be taken while in Mexico?

Use the same precautionary measures that you would while traveling anywhere on vacation. Keep valuables securely locked in your vehicle and your accommodation. Safes are provided in the condos. There is no need to carry large amounts of cash, as many places accept credit cards. Akumal has it’s own police patrol and private security.


Can I drink the water?

Do not drink the tap water. Every unit at Vista del Mar/Del Sol provides purified bottled water. Use this for drinking, cooking, brushing your teeth, and to clean fruits and vegetables.


What does La Buena Vida Restaurant have to offer?

Day or night, La Buena Vida Restaurant and Bar is a great place to hang out, eat, and drink. There’s a fun happy hour from 5 to 7 pm. LBV also provides a great venue for Akumal Weddings, family reunions, and parties for all occasions.

Breakfast, Lunch and Dinner are served on the beach under shady palapas with a casual atmosphere, and an appetizing menu ranging from fresh ceviche to tasty hamburgers and Maya cuisine.


Who do I tip and how much?

As in the U.S., tipping is around 15-20%, or as you feel is appropriate. Maids may be tipped $2 a day per person, depending on the size of the accommodation and how much cleaning is needed.

Dive masters, boat captains, and fishing guides also count on tips for their livelihood. It’s up to you what percentage to tip, however remember that often the dive masters and fishing captain will share their tips with the boat captain.

All condominiums and hotel rooms are serviced daily by our team of housekeepers. While every effort to clean the rooms early in the day is made, sometimes the maid service is not completed until the afternoon. We appreciate your patience!


Where is a good place to snorkel?

Some of the best snorkeling in Akumal is right in front of Vista del Mar.  While the bay is tricky to enter due to the sea grass and small rocks and coral, it is the best place to catch a glimpse of marine life such as sea turtles.

Don’t miss the underwater world of Yal-ku Lagoon, just a five minute walk down the road from Vista del Mar. The brackish water is a sanctuary to all sorts of colorful fish and coral life. You can rent snorkeling gear at Akumal Dive Adventures and can suggest the best places to see marine life .


Can I go scuba diving in the area?

With over thirty dive sites in the region, the clear waters around Akumal are popular among divers. Akumal Dive Adventures, a completely equipped dive center located on Half Moon Bay, offers beginning Scuba courses, as well as advanced PADI certification. Take a Resort Course to get aquainted with the art of underwater breathing. Open 7 days a week from 8-5.


Should I wear sunscreen in the lagoon?

No. Protection from the sun is important on the Mexican Caribbean, but please refrain from using sunscreen while swimming in Yal-ku Lagoon. The build-up of sunscreen creates a film on top of the water and pollutes the natural environment of the fish in the lagoon. So please wear a T-shirt or sun protection other than sunscreen when swimming in the lagoon.


What can I do to preserve the local flora and fauna?

Akumal strives to be environmentally conscious. While snorkeling please don’t touch any of the coral. The oils from your hand will damage or even kill the coral. Some of the formations in the area have been growing for thousands of years and need to be given plenty of room. Please view these fragile formations from a few feet away and be aware of the currents so you are not accidentally pushed into a coral head. Try not to stand on any rocky bottom and please do not take any shells or coral from the surrounding bay.


When is the best time to see turtles?

Photo by Drew Wohl

May through November is the turtle nesting and hatching season. The best time to view these placid creatures is at night around the full moon. If you discover a turtle laying her eggs or a turtle nest in the process of hatching, please inform the reception at Vista del Mar of where and when you saw the turtle or nest. The staff will, in turn, contact the local turtle people so the nest can be marked and recorded.

Please keep lights that face the beach off or low at night, with your curtains drawn; this helps hatching babies find their way to the safety of the ocean.